Privacy policy

Effective Date: 1.01.2022

1. Introduction

Welcome to Sadko for Diving Centres (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

2. Company Information

• Company Name: Sadko for Diving Centres
• Address: El Ghabal El Shamali, 45, Hurghada, Red Sea, Egypt
• Contact Email: [email protected]

3. Information We Collect

We collect personal data through various interactions on our website including, but not limited to, booking forms, newsletter sign-ups, and other submissions. The types of information we collect include:
• Personal Details: Name, passport copies, phone numbers
• Physical Attributes: Height, weight, foot sizes
• Health Information: Medical conditions, dietary restrictions
Additionally, we may collect other information that helps us process your booking, provide customer support, and improve our services.

4. Use of Information

We use your information for multiple purposes, including:
• Processing and managing bookings
• Providing customer support
• Sending newsletters and promotional materials
• Analyzing website usage with tools such as Google Analytics
• Enhancing the overall user experience

5. Payment Information

Credit card payments are processed via a third-party payment gateway. We do not store, process, or have access to your credit card details. All payment transactions are handled securely by our trusted payment partners.

6. Data Retention and Security

• Retention Period: We retain your personal data for a period of 10 years for record-keeping and regulatory purposes.
• Security Measures: All data collected is fully encrypted and stored securely. We implement robust security protocols to prevent unauthorized access or disclosure of your information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website for purposes including:
• Enhancing website functionality
• Analyzing website usage (e.g., via Google Analytics)
• Supporting marketing and advertising efforts
You can adjust your cookie settings through your browser; however, please note that disabling cookies may affect certain functionalities of our website.

8. User Rights and Data Deletion

You have the right to request access to, correct, or delete your personal data. If you wish to delete your data, please contact us at [email protected]. Please be aware that some of the information we collect is essential for processing your bookings. As a result, a deletion request that removes such necessary data may result in the cancellation of your booking, and our standard cancellation policy will apply.

9. Third-Party Services and Data Sharing

We share your information with third-party service providers only as necessary to perform services on our behalf, such as:
• Payment processing (via trusted third-party payment gateways)
• Website analytics (e.g., Google Analytics)
These third parties are contractually obligated to protect your data and use it only for the purposes specified by us.

10. Data Storage Location

All personal data is stored in Egypt, and we adhere to applicable Egyptian data protection laws and regulations.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
• Email: [email protected]
• Address: El Ghabal El Shamali, 45, Hurghada, Red Sea, Egypt